Information We Collect
We collect the information you give us directly. That includes your name, phone number, email address, and the address where you need roof leak repair. If you describe the problem with your roof, we keep those details so we can help you faster.
We also collect some information automatically when you visit our website. This includes your IP address, browser type, device type, and the pages you view. We use cookies and similar tools to gather this data, which helps us understand how people find and use our site.
How We Use Information
We use your contact details to respond to your request, schedule a visit, and provide roof leak repair services. If you ask us for a quote, we use your information to prepare and share it with you.
We may also use your information to send you updates about your appointment, follow up on work we performed, or share occasional service reminders. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies to improve your browsing experience. Cookies are small files that your browser stores on your device. They help us remember your preferences and understand how you interact with our site.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still contact us by phone.
Analytics and Third-Party Tools
We use analytics tools, such as Google Analytics, to see how visitors use our website. These tools collect anonymous data about page views, time on site, and traffic sources. This helps us make our website better for people looking for roof leak repair in Knoxville.
We may also use third-party services for scheduling, customer reviews, or advertising. These providers have their own privacy policies, and we encourage you to review them.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We share it only with trusted partners who help us run our business, such as scheduling software or payment processors. These partners agree to keep your information confidential.
We may disclose your information if required by law, such as in response to a court order or legal request. We may also share information to protect the rights, property, or safety of our company, our customers, or others.
Data Retention
We keep your personal information only as long as we need it to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need it, we securely delete or anonymize it.
If you become a customer, we may retain your service history for as long as needed to support any warranty or follow-up work.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. We use secure systems and restrict access to your data to employees who need it to do their jobs.
No method of transmission over the internet is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. If you have concerns, please contact us by phone.
Your Rights
You have the right to ask us what personal information we hold about you. You can also request that we correct or delete your information, or that we stop using it for certain purposes.
To exercise any of these rights, contact us using the details below. We will respond to your request as quickly as we can and within any time required by law.
Children's Privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the effective date at the top. We encourage you to review this page periodically.
Your continued use of our website or services after any changes means you accept the updated policy.